Text Mining
Text Mining Excellence: Unlocking Insights from History to Customer Satisfaction
Federalist Papers Analysis
Decoding the Birth of a Nation: This project dives deep into the persuasive writings of Alexander Hamilton, James Madison, and John Jay. Using advanced natural language processing (NLP) techniques, we analyzed the linguistic strategies employed in the Federalist Papers to convince New Yorkers to ratify the U.S. Constitution.
The analysis highlights not only the rhetoric but also the recurring themes and sentiments that shaped the founding principles of the United States.
Customer Satisfaction Enhancement in Mecklenburg County
Crafting Positive Experiences with NLP: Leveraging customer reviews and feedback from Mecklenburg County residents, this project applied sentiment analysis and topic modeling to pinpoint areas of satisfaction and opportunities for improvement.
Through careful data preprocessing, feature engineering, and model selection, we transformed raw feedback into actionable insights that guided decision-making, ultimately boosting customer satisfaction. The structured approach ensured accurate results, and the deployment phase allowed continuous monitoring for ongoing improvement.